Booking terms
These booking terms apply to every booking made directly with Tino Boats Ltd: on this website, by WhatsApp, email, telephone or any other direct channel. Please read them before you book. For any question, contact us on WhatsApp +230 5 254 75 86, by phone on +230 490 4100 or at info@tinoboats.com.
Cancellation Policy at a Glance
- More than 24 hours before departure: 100% refund
- Within 24 hours of departure: No refund
- No-show or missed departure: No refund
- Tino Boats cancels the activity: Alternative date/activity offered or 100% refund if no suitable alternative can be agreed
- Third-party booking: Cancellation conditions of the booking platform or partner apply
Cancellation & Refund Policy
At Tino Boats, we understand that travel plans can change. We aim to provide our guests with a flexible and straightforward cancellation policy.
Guest Cancellation
More than 24 hours before departure: Guests may cancel their booking free of charge and receive a 100% refund.
Less than 24 hours before departure: Cancellations made less than 24 hours before the scheduled departure are non-refundable.
No-show: Guests who do not arrive for their scheduled activity, without prior cancellation, will be charged 100% of the booking value.
Changes to the Number of Guests
A reduction in the number of participants should be communicated at least 24 hours before departure.
Reductions made less than 24 hours before departure may be non-refundable for the cancelled participants.
Rescheduling
Requests to change the activity date are subject to availability.
Where possible, Tino Boats will assist guests with rescheduling requests made more than 24 hours before departure.
Requests made less than 24 hours before departure will be assessed individually and cannot be guaranteed.
Late Arrival
Guests are responsible for arriving at the confirmed meeting point or being ready at the confirmed pickup time.
If a guest arrives late and misses the scheduled departure, this may be treated as a no-show and the booking may be non-refundable.
Where operationally possible, Tino Boats may assist in arranging an alternative transfer or embarkation. Any additional costs will be payable by the guest.
Weather & Sea Conditions
Guest safety is our priority.
Tino Boats reserves the right to modify, postpone, reschedule or cancel an activity when weather, sea conditions, official warnings or other safety considerations make the planned activity unsuitable.
If Tino Boats cancels an activity and a suitable alternative date or activity cannot be agreed upon, the guest will receive a full refund.
A change of itinerary for safety or weather reasons does not automatically constitute a cancellation when the activity can still be safely operated.
Operational Changes
In exceptional circumstances, Tino Boats may change the boat, itinerary, departure point or schedule when required for operational or safety reasons.
Any replacement offered will, where reasonably possible, be of a similar standard to the original booking.
Refund Processing
Approved refunds will be returned through the original payment method whenever possible.
Bank, card processor or payment-provider processing times may vary and are outside Tino Boats' direct control.
Bookings Made Through Third-Party Partners
Bookings made through travel agencies, hotels or other third-party partners are also subject to the cancellation and refund conditions applicable to the platform or partner through which the reservation was made.
Where the third-party booking conditions differ from Tino Boats' direct-booking conditions, the conditions applicable to that booking channel will apply.
Booking and paying on this website
Prices are in Mauritian rupees (MUR) and include everything listed on the package page. Amounts shown in euros or US dollars are approximate conversions for information only: your card is charged in MUR, and your bank sets the exchange rate and any card fees.
Children aged 3 to 10 pay the child price where a package has one. Babies aged 0 to 2 travel free but take a seat, so they count toward the number of guests on board. On private boats the price includes a set number of guests; extra guests, up to the boat's maximum, are charged as shown on the package page.
Online booking closes 12 hours before departure. For a later booking, a larger group or anything that can't be booked online, send us a request or WhatsApp us. A request is not a booking until we confirm it.
You can pay the full amount online, or pay a 30% deposit (minimum Rs 1,000) to secure the date and pay the balance to our team on the day, before departure.
Your seats are held for 30 minutes while you pay. Your booking is confirmed once the payment succeeds: you will see a confirmation page and receive a confirmation email with your booking reference. If a payment reaches us after the hold has expired, the booking is not confirmed and we refund that payment in full.
Card payments are processed by MIPS, a PCI DSS compliant payment gateway in Mauritius. You enter your card details on the MIPS payment page; they never reach Tino Boats.
To cancel or change a booking, contact us with your booking reference. Cancellations and refunds follow the Terms & Conditions below, whether you paid in full or paid a deposit.
Terms & Conditions
These Terms & Conditions apply to bookings made directly with Tino Boats through our website, WhatsApp, email, telephone or other direct booking channels.
By confirming a booking with Tino Boats, the guest agrees to these Terms & Conditions.
1. Booking Confirmation
A booking is considered confirmed once Tino Boats has issued a booking confirmation or ticket and any required payment or deposit has been received.
Guests are responsible for checking their booking confirmation and ensuring that the following information is correct:
- Activity and package selected
- Activity date
- Number of participants
- Meeting point or pickup location
- Contact information
- Any special requirements
Any incorrect information should be reported to Tino Boats as soon as possible.
2. Payment
The price applicable to the booking is the price confirmed at the time of reservation.
Depending on the activity, Tino Boats may require full payment or a deposit to confirm the booking.
Any outstanding balance must be paid according to the payment instructions provided with the booking.
A booking may be cancelled if a required payment is not received within the communicated deadline.
3. Free Cancellation
We understand that travel plans can change.
Bookings may be cancelled more than 24 hours before the scheduled activity departure time for a 100% refund of the amount paid.
The cancellation deadline is determined by the time Tino Boats receives the cancellation request.
All cancellation deadlines are calculated according to Mauritius local time.
4. Cancellation Within 24 Hours
Cancellations received within 24 hours of the scheduled departure time are non-refundable.
This includes partial cancellations or reductions in the number of participants made within the 24-hour period.
5. No-Show
Guests who do not attend their scheduled activity without cancelling within the applicable cancellation period will be considered a no-show.
No-shows are non-refundable.
6. Changes to a Booking
Requests to change:
- Activity date
- Number of participants
- Package
- Pickup location
- Other booking details
should be submitted more than 24 hours before departure.
Changes are subject to availability and confirmation by Tino Boats.
Requests received within 24 hours of departure cannot be guaranteed and may be subject to the applicable cancellation conditions.
7. Rescheduling
Where possible, Tino Boats will assist guests wishing to reschedule their activity.
Rescheduling is subject to availability.
Requests made more than 24 hours before departure may be moved to another available date without cancellation charges.
Requests made within 24 hours will be considered individually and cannot be guaranteed.
8. Pickup Service
Where hotel or accommodation pickup is included or purchased, guests must provide accurate pickup information.
Guests are responsible for:
- Providing the correct hotel/accommodation
- Providing a working telephone/WhatsApp number
- Being ready at the confirmed pickup time
- Checking messages from Tino Boats for any pickup updates
Pickup times may vary depending on traffic, route planning and the locations of other guests.
Guests must be ready at the communicated pickup time.
9. Late Arrival & Missed Departure
Boat departures operate according to scheduled times.
Guests are responsible for arriving at the meeting point or being ready for pickup at the communicated time.
If a guest arrives late and misses the scheduled departure, the booking may be considered a no-show and therefore non-refundable.
Where operationally possible, Tino Boats may assist the guest in joining the activity through an alternative transfer or embarkation.
Any additional costs associated with this arrangement may be payable by the guest.
10. Weather & Sea Conditions
Guest safety is our priority.
Boat activities are dependent on weather and sea conditions.
Tino Boats reserves the right to:
- Change the itinerary
- Change the departure time
- Change the departure point
- Change the boat
- Postpone the activity
- Reschedule the activity
- Cancel the activity
where weather, sea conditions, official warnings, government instructions or other safety considerations make such changes necessary.
11. Cancellation by Tino Boats
If Tino Boats determines that an activity cannot safely or reasonably operate, guests may be offered:
- An alternative date;
- A suitable alternative activity; or
- A 100% refund of the amount paid for the cancelled activity if no suitable alternative can be agreed upon.
Tino Boats will make reasonable efforts to inform guests as soon as possible.
12. Changes to the Itinerary
Boat excursions operate in a natural marine environment.
Routes, stops, activity duration and itineraries may occasionally need to change because of:
- Weather
- Sea conditions
- Tides
- Safety considerations
- Marine traffic
- Government or authority instructions
- Operational circumstances
Reasonable changes made for safety or operational reasons do not automatically constitute cancellation of the activity.
Tino Boats will make reasonable efforts to provide an experience of a similar standard.
13. Boat Changes
The boat shown or originally allocated to a booking may occasionally need to be replaced because of maintenance, safety, operational requirements or other unforeseen circumstances.
Where possible, Tino Boats will provide a boat suitable for the activity and group size.
A reasonable substitution of vessel does not automatically entitle the guest to a refund.
14. Safety & Guest Conduct
Guests must follow all reasonable safety instructions provided by the skipper, crew or Tino Boats staff.
Tino Boats may refuse or terminate participation where a guest:
- Behaves dangerously
- Refuses to follow safety instructions
- Endangers themselves, other guests or crew
- Seriously disrupts the activity
- Is excessively intoxicated
- Behaves abusively or aggressively
Where participation is refused or terminated because of the guest's conduct, the booking may be non-refundable.
15. Children & Supervision
Children must remain under the supervision of a responsible accompanying adult.
Parents or guardians are responsible for ensuring that children follow safety instructions throughout the activity.
Age or participation restrictions displayed for a particular activity must be respected.
16. Health & Participation
Guests are responsible for determining whether they are physically able to participate safely in the selected activity.
Guests should inform Tino Boats before departure of any relevant mobility requirements, medical considerations, pregnancy or other circumstances that may affect safe participation.
Tino Boats may recommend against participation where reasonable safety concerns exist.
17. Personal Belongings
Guests are responsible for their personal belongings during the activity.
Tino Boats recommends protecting valuables, mobile phones, cameras and other electronic equipment from water and keeping them secure while onboard.
Any liability of Tino Boats remains subject to applicable law.
18. Food, Allergies & Dietary Requirements
Where meals or refreshments are included, guests should communicate allergies or dietary requirements before the activity.
Tino Boats will make reasonable efforts to accommodate dietary requirements communicated in advance but cannot guarantee an entirely allergen-free environment.
Guests with serious allergies should inform the reservation team before confirming their booking.
19. Wildlife & Natural Attractions
Some Tino Boats experiences may include opportunities to observe marine life or visit natural attractions.
Wildlife sightings are dependent on nature and therefore cannot be guaranteed.
Changes in natural conditions or the absence of wildlife do not automatically entitle guests to a refund when the activity has otherwise been provided.
20. Force Majeure & Events Outside Our Control
Tino Boats will not be responsible for failure, interruption or changes to an activity caused by circumstances reasonably outside its control.
These may include severe weather, unsafe sea conditions, natural disasters, government restrictions, port or maritime authority decisions, strikes or other exceptional events.
Where such circumstances require Tino Boats to cancel the activity entirely, the cancellation provisions above will apply.
21. Refunds
Approved refunds will normally be returned through the original payment method used for the booking.
Once a refund has been processed by Tino Boats, the time required for the funds to appear in the guest's account may depend on the bank, card issuer or payment provider.
22. Third-Party Bookings
Bookings made through platforms or partners such as:
- GetYourGuide
- Viator
- Travel agencies
- Hotels
- Tour operators
- Other authorised resellers
may be subject to the cancellation, payment and amendment conditions applicable to that booking channel.
Where the conditions of the third-party booking differ from Tino Boats' direct-booking conditions, the conditions applicable to the booking channel used by the guest will apply.
Guests should refer to their booking confirmation or voucher.
23. Communication
Guests must provide valid contact information when booking.
Tino Boats may contact guests by:
- Telephone
- SMS or other contact information provided with the booking
Guests are responsible for checking communications relating to their booking, particularly before departure.
24. Complaints & Customer Service
If a guest experiences a problem during an activity, we encourage them to inform the crew or Tino Boats team as soon as possible so that we have an opportunity to assist.
Post-trip concerns should be submitted to our customer service/reservation team with the relevant booking information.
We aim to resolve genuine concerns fairly and professionally.
25. Applicable Law
These Terms & Conditions and direct bookings with Tino Boats are subject to the applicable laws of the Republic of Mauritius.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or liability that cannot lawfully be excluded or restricted under applicable law.
26. Acceptance of Terms
By making or confirming a booking with Tino Boats, the guest acknowledges that they have read and accepted the Terms & Conditions applicable to their booking.